🔗 HubSpot KB Bridge: Manage tickets in help desk
💡 Core Capability
The help desk workspace is a central location in your HubSpot account where you and your team can manage tickets. By default, tickets will automatically be created via all channels you’ve connected to help desk.
🛠️ Key Operations & Headings Outline
- Choose a ticket layout
- Edit ticket and conversation details
- Manage tickets
- Follow tickets
- Split tickets
- Block sender
- Merge tickets
- Mark tickets as unread
- Copy ticket property values
- Move tickets between the conversations inbox and help desk
- Move an inbox channel to help desk
- Mark as spam
📋 Subscription Availability
- Service Hub Professional, Enterprise
🔗 WayCup Operations & Workspace Context
- Active Projects & Client Notes:
- WayCup Playbook Relevance: High relevance to aligned client deliverables and custom configurations.
TIP
Need Step-by-Step UI Verification? Read the live, verbatim HubSpot article here: View Live Manual on HubSpot