🔗 HubSpot KB Bridge: Create respond to tickets in help desk
💡 Core Capability
Use help desk to navigate between existing tickets and create new ones without having to leave the workspace. Support agents in your account can create, respond, and add notes to help desk tickets to manage customer issues more efficiently.
🛠️ Key Operations & Headings Outline
- Understand automatic ticket creation in help desk
- Customize default properties for new tickets in help desk
- Create tickets in help desk
- Create tickets manually
- Create tickets by sending an email
- Respond to tickets in help desk
- Add notes to a conversation
- Update the ticket status
- Start a new conversation on an existing ticket
- End a live chat and keep the ticket open (BETA)
- Manage tickets in help desk
- Related content
📋 Subscription Availability
- Service Hub Professional, Enterprise
🔗 WayCup Operations & Workspace Context
- Active Projects & Client Notes:
- WayCup Playbook Relevance: High relevance to aligned client deliverables and custom configurations.
TIP
Need Step-by-Step UI Verification? Read the live, verbatim HubSpot article here: View Live Manual on HubSpot