🔗 HubSpot KB Bridge: Connect a whatsapp channel to help desk
💡 Core Capability
You can connect a WhatsApp Business Account as a channel in the help desk workspace. Messages sent to your WhatsApp phone number will create a new thread and ticket in help desk.
🛠️ Key Operations & Headings Outline
- Before you get started
- Limitations
- Business accounts vs. personal accounts
- Connect a WhatsApp Business Account as a channel
- Create a WhatsApp view in help desk
- Compose and respond to WhatsApp messages in HubSpot
- WhatsApp messaging limits
- Supported media types in messages
- Initiate a WhatsApp conversation from the record timeline
- Manage and respond to messages in help desk
- Troubleshoot unsupported message types
- Quarantined messages
📋 Subscription Availability
- Service Hub Professional, Enterprise
🔗 WayCup Operations & Workspace Context
- Active Projects & Client Notes:
- WayCup Playbook Relevance: High relevance to aligned client deliverables and custom configurations.
TIP
Need Step-by-Step UI Verification? Read the live, verbatim HubSpot article here: View Live Manual on HubSpot